The kepner tregoe matrix is a one of the most unique, documented analysis and decision making methods. Whether you are in the shop, in a server room or on a web conference, kepnertregoe problem solving software. In this video there is an overview of the kepner tregoe systematic problem solving method which exploring finding the cause of a problem by identifying when the problem does and when the problem. Potential problem analysis evaluate the final decision for risk and identify the contingencies and preventive actions necessary to minimize that risk. Kt project management is developed to bring a rational process approach to.
Kepnertregoe calls the part of psdm that itil refers to problem analysis. Problem management help us find the root cause of why those. Kt solve is a cloud based digital tool to perform kt processes onthego. The ogcs service operation publication points to a kepnertregoe analysis as one of the most useful and frequently used techniques for problem investigation and diagnosis. Kepnertregoe kt problem solving and decision making psdm methodology consists of. Define the decision to be made be clear on the exact decision.
The kt method is based on a rational process and its divided into four different processes. Here, we select three multiple criteria decision analysis mcda techniques for comparison. It is a conscious, stepbystep approach for systematically solving problems, making good decisions, and analyzing potential risks and opportunities. A decision making technique that uses a decision matrix to force a ranking among possible alternative solutions. It is a stepbystep approach for systematically solving problems, making decisions, and analyzing potential risks. See more ideas about problem solving, operational excellence and lean six sigma. An important aspect of kepner tregoe decision making is the assessment. Find root cause, make better decisions, manage risk and handle complex situations with. Oct 21, 2016 learn about the benefits of kepner tregoe problem solving and decision making for your organization. It is sometimes called a root cause analysis and decision making method. Benjamin tregoe biography and books, a problem solving guru. The ogcs service operation publication points to a kepner tregoe analysis as one of the most useful and frequently used techniques for problem investigation and diagnosis.
Learn about the benefits of kepnertregoe problem solving and decision making for your organization. Cariel reports that her kepnertregoe training taught. The method is fully developed, with recommended techniques, worksheets, training programmes, etc. Problem and incident management powered by kepnertregoe. The rational decision making model is a specific technique for decision making which aims to reach a conclusion based on the decision makers goals and an objective assessment of the merits of all available options. Kepner and tregoe 1981 describe the method below, but its origins date from the 1950s.
Kepnertregoes expertise in improving product quality and overall equipment effectiveness oee can help diagnose some of your most complex issues to give your company unbeatable competitive advantage and lower conversion cost. As a six sigma lean instructor and facillitator, i would encourage you and your organization to invest in the kepner tregoe systymatic methodologies. Jul 18, 2018 use a weighted decision matrix when evaluating criteria that carry different weights this is part of the kepner tregoe method explained in detail below. An english synonym for this problem solving method is problem solving and decision. Survey of trade study methods for practical decisionmaking. Pugh, analytic hierarchy process ahp and kepner tregoe kt. There are many scenarios where this type of decision matrix is useful, such as deciding to look for a new job or choosing between multiple offers, picking design options for a product or app. It is a structured methodology for gathering information and prioritizing and evaluating it. Around 41% of the students really used such a method which helped to find the true causes. He was also very famous for his contribution on the development of the kepner tregoe method, which today is still worldwide used by organizations and companies for decision.
Use the workshop access code on the inside of your notes and reference manual. The kepner tregoe method kt method is a problem analysis model in which the problem is disconnected from the decision. The power of kt process whenever you need it, wherever you are, on any device. Blog apps and software client success stories white papers videos books. Selection isolutions inckepner tregoe decision analysis template797 kepner tregoe method a problem solving and decision making toolkepner tregoe decision analysis template720. Kepnertregoe tools and process validation kepnertregoe. It is very detailed and complex method applicable in many areas, which is much broader than just idea selection. Rfp templates and other documents to define your procurement, in relation to kepner tregoe excel template decision. Situation appraisal sa, decision analysis da, problem analysis pa, and potential problem analysis ppa. Benjamin tregoe biography and books, a problem solving. Whether you are in the shop, in a server room or on a web conference, kepner tregoe problem solving software is designed specifically for ipad and android tablets and other platforms. Jan 14, 20 the same structure of problem analysis is used in dmaic and g8d and has been proved many times over in the field.
Kepner tregoe method a problem solving and decision making toolkepner tregoe decision analysis template720 project 1kepner tregoe decision analysis template307 kepner tregoe tablet app help video decision analysis evaluatekepner tregoe decision analysis template1080 40 effective root cause analysis. Problem solving apps and software from kepnertregoe help professionals work through kepnertregoe kt processes anywhere, at any time. Kepnertregoe project management guides the thinking necessary to logically define, plan, and implement projects. Basic premise is that there is something that distinguishes what the problem is from what it is not. Kt cockpit drive operational excellence across your business. Kepnertregoe kt problem solving and decision making psdm is a proven, stepbystep process for successfully solving problems, making good decisions, prioritizing issues, and analyzing potential risks and opportunities.
The kepnertregoe matrix is a special, wellorchestrated, synchronized and documented root cause analysis and decisionmaking method. Decision making software, kepnertregoe matrix, method framework tool software strategic analysis, management advertising free download decision making software 2. A case study of the use of the kepnertregoe method of. Most worked with rootcause analysis while about 8% constructed the causeeffectdiagram. The advantages of kepnertregoe training tcu the neeley. Cariel reports that her kepnertregoe training taught her that when everyone has a voice and alternative viewpoints are considered, the company wins. A case study of the use of the kepner tregoe method of problem solving. You can think of this as the top level view of the decision that needs to be made. Kepnertregoe tools and process validation by ted smith controlling change is daunting, but controlling process change can be significantly improved by taking a kepnertregoe kt process approach. The headings below provide a bare outline and it follows two main stages, each has seven steps. Kepnertregoe matrix was used by nasa to troubleshoot the apollo deviation. This browserbased web app takes you through each process step by step to gather, analyze and share information in order to solve.
It is also referred to as the kepner tregoe matrix, kt method, and psdm problem solving and decision making. Kepner tregoe excel template decision making example. Define the decision to be made be clear on the exact decision that is to be made. Project management software consulting kepnertregoe. This leads to how to generate lots of options and selecting the best option scientifically, using must haves and nice to haves. Problem solving apps problem solving software kepnertregoe. Furthermore specific aspects of the problem analysis method can be used to greatly improve and strengthen these other problem solving methods. Problem solving, decision making, and risk management tasks have never been easier and more convenient. This simple process provides a common language that helps project managers. Afterwards, the top 3 from this matrix is selected for analysis in the matrix shown just above.
Reporting and analysis, analytics, data warehousing, workflow, data integration, support, and system requirements. Combined with traditional project management tools and techniq. The kepner tregoe matrix is a one of the most unique, documented analysis and decisionmaking methods. Kt solve is offlineenabled making analysis possible in any location regardless of connectivity. It is called also a root cause analysis and decision making method. The situation analysis is common for problem solving, decision making or potential problem analysis. The kepner tregoe method, developed by social scientists charles kepner and benjamin tregoe, is a problem solving and decision making framework. To facilitate group consensusbased decisions regarding problems, recommended solutions, andor the evaluation of alternatives, during reengineering. Incident management is crucial in our dayto day to restore services when they go wrong.
Kepner tregoe project management guides the thinking necessary to logically define, plan, and implement projects. The kepnertregoe method, developed by social scientists charles kepner and benjamin tregoe, is a problem solving and decision making framework. Kepner tregoe is used for decision making one of many possible methods it is a structured methodology for gathering information and prioritizing and evaluating it. The kepnertregoe approach is based on the premise that the end goal of any decision. The kepnertregoe method is a problem solving and decision making framework that seeks to make the best possible decision 1 2 situation appraisal problem analysis 3 decision analysis 4 potential problem analysis. Company overview of kepnertregoe provides insight into the kt beliefs and mission to. Require a decision to revise or discontinue work on a program. This guidebook also presents examples of the decisionmaking methods in action and recommends sources of additional. A method based on the improved kepnertregoe program for. Kepner tregoe method, a problem solving and decision. Problem analysis here the problem is defined and its root cause determined. Use a weighted decision matrix when evaluating criteria that carry different weights this is part of the kepner tregoe method explained in detail below. He was also very famous for his contribution on the development of the kepner tregoe method, which today is still worldwide used by organizations and companies for decision making and problem solving.
There are 5 steps to kepner tregoe problem analysis. There are many scenarios where this type of decision. It is sometimes called a root cause analysisand decision making method. Kt thinking processes advocate a focused, consistent method of kt clear thinking, root cause analysis, and situation appraisal processes to quickly isolate the problem to find a solution. The actual name is kepnertregoe problem solving and decision making psdm. In this video there is an overview of the kepner tregoe systematic problem solving method which exploring finding the cause of a problem by identifying when the problem does and when the problem doesnt happen. Kt solve lite is free for anyone who has completed a kt workshop. Kepner tregoe decision making is a structured methodology for gathering. Situation analysis problem solving activities lean six sigma making tools decision. To facilitate group consensusbased decisions regarding. Management training techniques to improve problem solving and decision making abilities have had wide acceptance in recent years. Kepner tregoe decision making is a structured methodology for gathering information and prioritizing and evaluating it. This kepnertregoe program intends for making conclusion in everyday business by considering all the thinking domains for the kind of the problems that should be settled by using 4 analysis, problem analysis, decision analysis, potential problem analysis, and situation analysis.
Problem solving apps and software from kepner tregoe help professionals work through kepner tregoe kt processes anywhere, at any time. The kepnertregoe matrix is a special, wellorchestrated, synchronized and documented root cause analysis and decision making method. Kepner tregoe method, a problem solving and decision making. In this video there is an overview of the kepnertregoe systematic problem solving method which exploring finding the cause of a problem by identifying when the problem does and when the problem. Kepner tregoe method, a problem solving and decision making tool. This simple process provides a common language that helps project managers communicate project needs, surface and resolve project issues, and manage the project. This item appears in the following collections search esirc. Decision analysis starts with the decision statement and continues with formulation of decision objectives.
Evaluate each alternative against the mustsevaluate each alternative against the musts. Kts clear thinking processes ensure strategic alignment with the organizations goals, guide project management, and encourage team collaboration. Kepnertregoe portfolio manager taking project management to the cloud this innovative, cloudbased software approach supports project managers who have been trained in adopting the kepnertregoe methodology leading to better ontime, onbudget delivery of projects. The kepner tregoe method ktmethod is a problem analysis model in which the problem is disconnected from the decision. May 17, 2017 the kepnertregoe method is a problem solving and decision making framework that seeks to make the best possible decision 1 2 situation appraisal problem analysis 3 decision analysis 4 potential problem analysis the content on this page has been partially hidden. A free powerpoint ppt presentation displayed as a flash slide show on id.
Write a concise decision statement about what it is we want to decideit is we want to decide use first four problemsolving steps to gather information 2. Learn more about the kepnertregoe method from southwestern college professional studies business quality management adjunct faculty. There are 5 steps to kepnertregoe problem analysis. It is called also a root cause analysis and decisionmaking method. Selection of a method depends on factors such as the amount of time allotted to conduct a study, quantity of relevant data available and degree of accuracy desired in choosing a final solution. Choosing any course of action large or small, whether it is a pur chasing, personnel, operations. The same structure of problem analysis is used in dmaic and g8d and has been proved many times over in the field.
The first part of the kepner tregoe matrix is going through a normal decision matrix. One such training course was developed by charles kepner and benjamin. Their book, published in 1965 l, describes the kt process which is based on the concept that a problem is a deviation between what should be happening and what is. As a six sigma lean instructor and facillitator, i would encourage you and your organization to invest in the kepner tregoe. Rfp templates and other documents to define your procurement, in relation to kepner tregoe excel template decision making example. Specify objectives of the decision, and divide into musts and wants 3. A case study of the use of the kepner tregoe method of problem solving and decision making. Pugh, analytic hierarchy process ahp and kepnertregoe. Dec, 2006 a decision making technique that uses a decision matrix to force a ranking among possible alternative solutions. Find root cause, make better decisions, manage risk and handle complex situations with ease. One such training course was developed by charles kepner and benjamin tregoe and associates in 1958.
It is a conscious, stepbystep approach for systematically. Problem management help us find the root cause of why those incidents. An english synonym for this problem solving method is problem solving and decision making psdm. The kepner tregoe approach is based on the premise that the end goal of any decision is to make the \\. The 6th international days of statistics and economics, prague, september 15, 2012 452 1 background business people pay a particular attention to a specific problem solving and decision making process developed by consulting and training firm kepnertregoe. May 15, 2009 the kepner tregoe matrix is a one of the most unique, documented analysis and decision making methods.
841 689 1321 1291 1362 145 1011 96 1181 1534 27 1049 1418 308 1500 1425 1499 536 1231 375 411 460 1444 1201 524 1245 268 1287 89